28 Oct 10
The original handbook given to every Nordstrom employee was only 75 words long — and printed on a single 5×8 index card. There is something really classy about some of the older ways of doing business. Why can’t this be used today?
Welcome to NordstromWe’re glad to have you with our Company. Our number one goal is to provide outstanding customer service. Set both your personal and professional goals high. We have great confidence in your ability to achieve them.
Nordstrom Rules: Rule #1: Use best judgment in all situations. There will be no additional rules.
Please feel free to ask your department manager, store manager, or division general manager any question at any time.
From The Consumerist